Job Position

Operational Manager

MAIN PURPOSE OF THE JOB

Aklu Plaza is a high-profile volume retailer renowned for value-for-money and excellent customer service.

As an Operational Manager reporting to the Store Manager and responsible for a strong team and few sections of the department, you’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.

RESPONSIBILITIES.

  1. Managing the day to day running of a department
  2. Acting as Duty Manager for the entire store in the absence of Store Management
  3. Assisting Store Management in achieving company KPI’s
  4. Ensuring your team delivers exceptional customer service
  5. Delivering exemplary standards in store presentation, stock control, shrinkage and administration compliance
  6. Complying with all Health & Safety policies and legislation
  7. Use management information to make strategic business decisions

THE IDEAL CANDIDATE.

  1. Have a proven track record in a fast-paced retail environment and Enjoy being on the shop floor-
  2. Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
  3. Be target driven and customer service orientated
  4. Be highly motivated and ambitious
  5. Be a self-starter with a can-do attitude

EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS:

  1. Three to five years of industry sales experience
  2. Concentration in marketing, promotions, advertising sales, or business administration preferred
  3. Familiarity with office software and phone systems

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